FAQ

Do I have to register to shop at Celegant.com?

Yes


How do I register?

You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates and services from Celegant.com.


Do I have to disclose my Email & Phone Number for Registration?

Yes. This ensures a secure shopping from your end.


Is my Personal Information secure at Celegant.com?

Yes. Please see our Privacy Policy to know more.


Are there any charges for registration?

There are no charges for registration on Celegant.com


Will my registration expire?

No, registration will not expire.


How do I get a new password?

Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.


Can I edit my personal information?

Yes, It can be done in “My Account” section.


Can I shop from anywhere in the world?

Yes, we accept orders from most countries except North Korea, Syria, Iraq, Iran, Cuba and Afghanistan.


How do I get in touch with Celegant.com?

Celegant.com operates 10am to 6pm (Mon to Sat). You can get in touch with the Customer support team anytime at info@Celegant.com.


What type of products do you sell online?

Celegant.com sells fashion products for both - men and women. This includes jewellery, beauty products, watches and hair products.


How do I make a payment?

We accept Master Card, Visa credit, Debit & Credit Cards. We also accept Paypal, Skrill (Moneybookers) and Telegraphic Transfer.


What happens if my credit/debit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.


What happens if merchandise ordered is out of stock?

If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart or we will send you an email to confirm this.


Is there a limit to the quantity that I can order?

Yes there is a 1000 limit on the products you can order. Each order is verified with you via email/telephone in order to ensure your security and confirmation.


Can I cancel an order?

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.


Can I change the shipping address of the order?

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.


How do I return a product?

We have 30-days Return Policy, which is applicable under these circumstances:

  • If broken/unsealed, do not accept the order at the time of delivery itself.
  • In the case of merchandise, returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.


Do you provide warranty/guarantee for merchandise?

All our products are authentic and sourced directly from the vendors. If manufacturer’s warranty/guarantee is associated with the merchandise; it would be appropriately mentioned.


What if I am not available when you deliver the merchandise?

For Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.


What do I do if my order is received in a damaged condition?

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.


Can I book an order for delivery to more than one Address?

Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.


What are the shipping charges and/ or are there any additional charges?

We offer free shipping on most products on no minimum purchase value. Shipping fees are charged based on Courier company selected and location of the customer.


How can I track my order?

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website. Also, we will send you an email containing the tracking information.


What is the stipulated delivery time for an order?

Depending upon the location, it takes 3-35 Days for the delivery of a product.


What should I do if I receive a different item from the one that I have ordered?

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.